We LOVE Input and Participation From Our Clients

In today's day and age of down and dirty pricing and slapping in the product or service, TheCounterTopLady.com finds solice in the more information and participation our clients relate (before, during and after) to us in assisting them in their home remodels...the better job all of us can provide to them!

In doing what I do for so long, I find myself enjoying really listening to my clients and find it the best way to read between the lines as sometimes they are trying to explain what it is they want, but don't know quite how to say it. The more questions and answers, looking into details, providing samples, using outlets such as Houzz.com and pictures from magazines, the least amount of surprises in the end result.

I was at a conference at a HomeOwner's home just the other day and was listening to one of the other sub's explaining, in "construction-ease", what he wanted the client to select.  I noticed the client's face with the "deer-in-the-headlights" look, and stepped in and described, in laymen's terms, what he was speaking of.  The client immediately understood and was able to make a selection of the material the sub was speaking of.

Communication is the key...and I find, the more you put in writing, the better off both the client and the subs/suppliers will be!!!

Remember, communication is a two-way street, and ALWAYS welcome at TheCounterTopLady.com!!!  Makes everyone happier in the long run....  =D

TheGraniteLady.com Contributes to a Wonderful Christmas Present!

We were called to come measure a home in October, 2013 (after another Homeowner in the office where she worked had TGL install granite counter tops in her home).  When we first met with the client they wanted more storage, a hood over the stove, a microwave drawer, granite countertops, & tile splashes— oh yeah—and all before hubby’s company Christmas party at the beginning of December!  We put together some numbers that were welcomed & the cabinet maker went to work right away (we always recommend our clients have all of the cabinets checked for level & wear/tear by a certified cabinet maker first).  We made an appointment to go out & make a final selection from the 1000s of slabs we make available for our clients (did someone say “SHOP-PING”???), finding a remnant for the bath and a new pattern/coloration of Ornamental granite for her kitchen tops.  Because of our planning and attention to detail, counter top install day was easy-peasy & BBQ was had by all!  Then came time for the tile guys to make their mark—as you can see, the selections this client made were fabulous and all involved in this project made her kitchen functional, spacious, updated, & exceptional—to say the least!  We not only got it done by deadline, but within budget and she has a whole brand-new look and feel to her kitchen and bath!  What a difference a make-over makes...

 “Cheri and her team were fabulous.  From start to finish it was a pleasant and professional experience.  Cheri took the time to help with any questions and concerns I had and it all turned out amazing!  They were great at measuring and installing the granite and it could not have turned out any better.   Her prices were  much cheaper than another granite company in Gainesville. I will use them again for my other bathroom!”                                                                                                                                                                     -Stephanie D., Gainesville, FL